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Help is always meerby
The Problem: It is too easy for customers to order anything from weekly household items, to dinner, to furniture from the comfort of home. E-commerce platforms can be more compelling than dated big box stores with disengaged (or missing) staff, poor retail standards and an excess of barriers to purchase such as showcases, lockers, online-only assortments or lagging supply chains.
The future of in-store shopping depends on creating connections between great staff and our customers – we have a better way!
Over 1 Million Satisfied Customers
The Problem
Meerby is at the intersection of traditional bricks and mortar customer service objectives and cutting edge technology that enhances the customer journey and the employee satisfaction. Technology is the conduit to a better customer experience today and allows us to create a smarter and more flexible business in the future. Meerby has transformed workforce management by intelligently deploying the best available human resources where they are they needed most. Integrating advanced algorithms with a user-friendly interface, Meerby ensures proper staff allocation, resulting in increased staff morale, engagement and productivity, providing you a competitive advantage.
Built by retailers,
hardened by retailers,
sold by retailers.
Customer Service Still Matters
We know that Help is Always Meerby, because we have harnessed the best planner, the solver and the seller in your organization into one operational algorithm that makes the best decision available in real time, every time, to support your business needs.
Meerby’s intelligent deployment model is scaleable and repeatable; we can provide insights into your most successful salesperson, highest penetration of customer touchpoints, while tracking task completion to create meaningful productivity insights. We solve real time challenges and shine light on long term operational opportunities for success.
Why meerby ?
Empowering Retail Staff and Customers Alike
Meerby redefines workforce management by intelligently deploying the best available resources where they are needed most. Our platform enhances productivity, increases staff satisfaction, and secures a competitive advantage for your business. It’s not just about managing; it’s about empowering.
Customer Engagement Reimagined
Our suite of engagement tools, from Priority Signals to Smart Escalations, ensures that every customer interaction is optimized for success. Engage customers more effectively and efficiently, boosting satisfaction and loyalty.
Analytics Driven Performance
Track and improve your team’s performance with Meerby’s real-time analytics. Our simple yet powerful tools allow you to measure success in actionable terms, enhancing individual performance through targeted coaching and strategic insights.
Empowering Retail Staff and Customers Alike
Meerby redefines workforce management by intelligently deploying the best available resources where they are needed most. Our platform enhances productivity, increases staff satisfaction, and secures a competitive advantage for your business. It’s not just about managing; it’s about empowering.
Customer Engagement Reimagined
Our suite of engagement tools, from Priority Signals to Smart Escalations, ensures that every customer interaction is optimized for success. Engage customers more effectively and efficiently, boosting satisfaction and loyalty.
Analytics Driven Performance
Track and improve your team’s performance with Meerby’s real-time analytics. Our simple yet powerful tools allow you to measure success in actionable terms, enhancing individual performance through targeted coaching and strategic insights.
73%
Of the engagements that starts with meerBy
result in a sale.
We combine simple,
intelligent help buttons, with an intuitive app.
Customer engagements in one location alone in
2022
meerby Customers ranked the accessibility of help to be 8.7% easier in stores with
Enhancing Retail Efficiency
CXBeacons ensures a coordinated response to retail emergencies.
We provide real-time insights into your store’s customer experience.
Metrics such as:
- Customer wait times
- Time before abandonment
- Service times
- Individual staff metrics
These can play a vital role in driving top-line sales.
By understanding staff competency, their role in the organization, and the urgency of the request, we ensure the best available staff is deployed.
Using a multi-level escalation model, we ensure the right staff are notified at the right time to help ensure a consistent customer experience.
When responding to a request, sales associates receive a tip card. This card can be text, a photo, or a document that gives the sales associate the information they need to make an impactful customer experience.
Press the button and contact us to find out more!
Fill out our quote sheet and we will get back to you.
Opening Hours
- Monday - Friday: 8:00 AM - 10:00 PM
- Saturday: 8:00 AM - 8:00 PM
- Sunday: 9:00 AM - 6:00 PM
Opening Hours
- Monday - Friday: 8:00 AM - 10:00 PM
- Saturday: 8:00 AM - 8:00 PM
- Sunday: 9:00 AM - 6:00 PM
Press the button and contact us to find out more!
Opening Hours
- Monday - Friday: 8:00 AM - 10:00 PM
- Saturday: 8:00 AM - 8:00 PM
- Sunday: 9:00 AM - 6:00 PM
Products
Reach Out Today!
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